Download the FourC Health app to sign up and book your first appointment today!
Instructions to Use the App
Signup Instructions
To sign up, please download the FourC Health app from the Apple App Store or Google Play Store.
1. After downloading the app, open the app and click on the “Sign up” button.
2. Enter your personal email (this will be your username), phone number and a password to create your account.
3. Your email will be verified with a code (please check your spam folder if you do not receive the email with verification code).
4. Sign in with the credentials created above and set up the optional but recommended Multi Factor Authentication (MFA) for added security.
5. Select your doctor, then choose your appointment, and then enter your personal details.
6. Select the “Self Pay” or “Employer Sponsored” option (select “Self Pay” if you are paying with your credit card even if the employer fully reimburses you or if you use an employer provided coupon code for a partial discount).
7. For the “Self Pay” option, select a subscription plan, enter a promo code if you have one and click “Apply”. Review and accept the agreements, and enter your payment details on the final page.
8. For the “Employer Sponsored” option, enter the employer code provided by your employer and click “Next”. We will verify your personal information with your employer records in real time. If the information matches up, you can select the employer sponsored subscription plan on the next page, review and accept the agreements, and click on “Start Subscription”.
Preparing for Your First Visit
Please complete as much information as possible on the dashboard page before your first visit to help your doctor prepare for your visit.
1. Profile: Please enter your personal details, emergency contact, insurance information and insurance card (for labs) and ID card.
2. Medical History: Please enter your medical problems, allergies, past surgeries, family history and social history.
3. Medications: Please enter your preferred pharmacies and medications that you take.
4. Upload Records: You can click this button to upload any medical records that you have with you, so your doctor can review them before your visit.
Messages
Types of Messages
In the “Messages” page (click on the message icon in the bottom navigation bar), there are 2 tabs, one each for “Medical” and “Customer Support” messages.
Medical Messages
These messages go directly to your provider/doctor’s inbox. Send a medical message if you have a medical issue or question but not for support issues like problems with the app or billing questions. To send a new medical message, click on “New Message” under the “Medical” tab, select the provider, select the reason for the message, select a more specific reason if provided, answer any questions if provided, type your message and send. You can add attachments after sending the message. NOTE: Medical messages can only be sent after your first onboarding visit is completed and signed by your provider/doctor.
Customer Support Messages
These messages are for general inquiries unrelated to your medical needs. Please do not send medical related questions to Customer Support. Click on “New Message”, select the reason from the list provided, type your message and send. You can add attachments after sending the message. You can send Customer Support messages anytime.
Profile, Settings, Payments & Receipts
Profile
Click the profile icon on the top right corner. Here you can view and edit some of your demographics, insurance information, insurance card and ID card
Settings
Click the profile icon on the top right corner, then click on the “Settings” tab. Here you can change your password, app and notification settings. At this time, we are not sending text notifications except for authentication.
Payments & Receipts
– To view your subscription details, payments and receipts, click the profile icon on the top right corner, then click the “Payments” tab on the top right side
– Click on “View Payment History” and then “View” to open the payment receipt, which you can save or print
– On iPhone, please allow the FourC Health app full access to your photo library to be able to view the receipt
– Please send a message to customer support through the app if you need to update your card information, and we will send you a link to update payment
Troubleshooting
I did not receive the email with verification code
Please check your junk/spam folder and mark it not spam/junk. Please reach out to customer support (support@fourc.health) if you still cannot find the email.
I am unable to download or print a document on the app
If you are using iPhone, please go to your device “Settings”, select “FourC Health” app, click on “Photos”, then select “Full Access”. Try downloading or printing the document again. If you still have the problem, please kill the app and relaunch it.