To sign up, please download the FourC Health app from the Apple App Store or Google Play Store. 

1. After downloading the app, open the app and click on the “Sign up” button.

2. If prompted, enter the invitation code: JOINFOURC

3. Enter your personal email (this will be your username), phone number and a password to create your account. 

4. Your email will be verified with a code (please check your junk/spam folder if you do not receive the email with verification code).

5. Sign in with the credentials created above and set up optional Multi Factor Authentication (MFA) for added security (recommended).

6. Select your doctor, choose your appointment, enter your personal details, select your subscription plan, enter promo code if you have one and click "Apply".

7. Review and accept the agreements, and enter your payment details on the final page.

Please complete as much information as possible on the dashboard page before your first visit to help your doctor prepare for your visit.

1. Profile: Please enter your personal details, emergency contact, insurance information and insurance card (for labs) and ID card.

2. Medical History: Please enter your medical problems, allergies, past surgeries, family history and social history.

3. Medications: Please enter your preferred pharmacies and medications that you take.

4. Upload Records: You can click this button to upload any medical records that you have with you, so your doctor can review them before your visit.

Types of Messages

In the "Messages" page (click on the message icon in the bottom navigation bar), there are 2 tabs, one each for "Medical" and "Customer Support" messages.

Medical Messages

These messages go directly to your provider/doctor's inbox. Send a medical message if you have a medical issue or question but not for support issues like problems with the app or billing questions. To send a new medical message, click on "New Message" under the "Medical" tab, select the provider,  select the reason for the message, select a more specific reason if provided, answer any questions if provided, type your message and send. You can add attachments after sending the message. NOTE: Medical messages can only be sent after your first onboarding visit is completed and signed by your provider/doctor.

Customer Support Messages

These messages are for general inquiries unrelated to your medical needs. Please do not send medical related questions to Customer Support. Click on "New Message", select the reason from the list provided, type your message and send. You can add attachments after sending the message. You can send Customer Support messages anytime.

Profile

Click the profile icon on the top right corner. Here you can view and edit some of your demographics, insurance information, insurance card and ID card

Settings

Click the profile icon on the top right corner, then click on the "Settings" tab. Here you can change your password, app and notification settings. At this time, we are not sending text notifications except for authentication.

Payments & Receipts

- To view your subscription details, payments and receipts, click the profile icon on the top right corner, then click the "Payments" tab on the top right side

- Click on "View Payment History" and then "View" to open the payment receipt, which you can save or print

- On iPhone, please allow the FourC Health app full access to your photo library to be able to view the receipt

- Please send a message to customer support through the app if you need to update your card information, and we will send you a link to update payment

I did not receive the email with verification code

Please check your junk/spam folder and mark it not spam/junk. Please reach out to customer support (support@fourc.health) if you still cannot find the email.

I am unable to download or print a document on the app

If you are using iPhone, please go to your device "Settings", select "FourC Health" app, click on "Photos", then select "Full Access". Try downloading or printing the document again. If you still have the problem, please kill the app and relaunch it.